Today is December seventh, the anniversary of Pearl Harbor, and I’m sitting at a computer in the house my grandfather built in 1898 remembering that fateful day in 1941 when the Japanese started it all for us. My father woke me up at three in the morning to tell me we were going duck hunting. In no time, we were on our way downstate to sit in a duck blind on the
When we finally packed up the decoys, trudged back to the car, and started for home, my father turned on the Motorola Marconi and quickly pulled the old Buick over to the side of the gravel road to listen.
More than sixteen million men and women went off to war, later to be blamed for the fictitious “baby boomers” they fostered on their return either three years and three months later when Germany surrendered or three years and nine months later if transferred to the Pacific theater.
Those of us left home sacrificed by rationed gas, allotted stamps for items like sugar, meat, and cigarettes, flattened our cans because tin was in short supply, rubber and nylon were needed by the military, bundled papers and left them at the curb for boy scouts like me to pick up on weekends, and bought “war bonds.”
Almost every house had stars on the front door or window to mark the family members serving their country and I would count these on my morning paper route and when I went around collecting the money from my seventy-some customers. We also spent many summer weekends removing tassels from corn stalks, weeds from onion patches, digging up potatoes or picking tomatoes. The forty-six kids in my high school class could cover acres a day replacing young farmers gone to war while our parents tended “victory gardens.” We were the generation from the Great Depression and there were only half as many of us as there had been in the preceding decade.
It was a big treat to spend a quarter for a movie about John Wayne and other Hollywood stars flying smooth running powerful P-40s while they obliterated flimsy and rickety shake, rattle and roll poorly constructed “zeros” piloted by sinister looking Japanese that seemed to be all teeth and not to be confused with our Chinese friends like Chang Kai Chek. Propaganda wasn’t nearly as subtle as it is today.
Many years later, when I was doing market research for General Electric’s Consumer Electronics Departments, I caught holy hell for “talking to the enemy” without permission. As it happened, Panasonic was doing a fantastic job of “fair trading” its products to overcome the “beer can” or paper lantern image that had been drilled into the American psche, particularly in California where they sent their own people out to buy-back every one of their products in the hands of discounters running lost leaders and sidewalk sales or otherwise not sticking to recommended prices and margins. When these chains tried to reorder, they were treated politely but told about “out of stock” conditions and back orders yet to be filled. It didn’t take long for the discount retailers to get the point.
This was in the sixties and long after I had been laughed at for telling G.E. that the Japanese were the enemy. The G.E. people paid little attention because Panasonic and Sony were buried in the “all others” column while G.E. had a more than sixty percent share of the market.
Anyway, I was in
In those days, General Electric had twenty-three departments under their Consumer Division and this was the smallest dollar division of the three – Armaments, Generators, and finally the Consumer Division – even though the Television Departments (major) in Syracuse and portable television in Norfolk were each larger than Zenith and Philco put together.
When I started a market research firm in
After sending brochures to every American manufacturer in consumer electronics, a sales pitch where we claimed they had “an eighty-percent failure rate to all things new that we can reverse” and “even good ideas need some help,” and hoping to land my neighbor Zenith but not being myopic. It was General Electric that responded first.
When I arrived at the
On the pathway to my destination, passing building after building on wide lawns, all the stories about “ivory tower” confinement came home like a lightning bolt. And when I met with the people in the middle of all this success, they told me “we don’t have an eighty percent failure rate. Ours is ninety seven percent.” I helped these guys for many years thereafter until I finally had to tell them it was no longer good for my own reputation to maintain the relationship. After dramatic product development, there was a general “council of hopelessness” I could not contend with. Ray Gates was right.
If any of this tale seems parallel to what happens in the federal government – you’re right, I think it is.
At the time, General Electric even had what was known as the “three year tenure” for mid-management people that is not much different than politicians in Congress. The first year was generally spent feeling out the ground. The second year was the time to make a unique and noteworthy contribution. And the third year was time to network for the next position in one of the other twenty-two consumer departments. The home office at fifty-first and
For instance, there was a time when the marketing manager for the Radio Receiver Department in Ithaca, New York developed what was known as the “over the counter exchange program” that was a huge success with retailers and the sales force. Rather than the hassle of sending a radio back for repair, making the consumer wait, all the retailer did was hand the customer a brand new radio and he or she walked off happy. The retailer then sent the damaged radio back to
Don’t get me wrong. Most of what I did for this company resulted in overwhelming success. For instance, your parents or grandparents may still have a radio known to insiders as the “P-975” that we helped develop by focusing design talent on “place of use” rather than the “frequency-modulation” thinking common to engineers at the time. In one year, this single radio outsold all others in combined unit volume and did so at the healthy price of around thirty dollars during the early sixties. It was a vertically oriented; leather wrapped and heavily stitched, AM-FM portable that operates on D-size flashlight batteries with a single speaker and station position taking up the entire front, thumbwheel controls on one side, with a telescoping antenna on the other side and a leather handle on top. Something like seventy percent of the households in the
Today, I’m sitting in the same house I grew up in, contradicting Thomas Wolf’s “You Can’t Go Home Again” in
My grandfather came here, along with three brother and two sisters, from a farm near
During WWII, it was rumored that we were fifth on Hitler’s hit list because of the munitions manufactured in
We also have military contracts at Sundstrand manufacturing, a company recently purchased by a British firm and now known as Hamilton-Sundstrand. And our congressman, Don Manzullo, brought us Eiger Laboratory that is housed in part of the old Ingersoll Milling Machine factory where I worked as a teen delivering stock to piece workers at lathes on what resembled a golf cart. Eiger deals in the development of “nano” technology and is probably developing George’s mini-nukes just a few blocks from my home.
I no longer have the staff to do attitudinal and behavior research like I did in the old days, but ever since 1993 when I read a pamphlet by Meredith Bagby titled “The First Annual Report of the United States,” an eight dollar book that read like a corporation’s annual report, I’ve been doing library research on the national debt. It shocked me to read that today’s generations would not have the wealth of their parents which, to me, meant that the “American dream” was disappearing.
I now believe that this dream is being thoroughly and deliberately run into the ground. I am also afraid that we are rapidly reaching the point where we may no longer have the option of a healthy change in direction and I definitely do not want to be the person to say “turn out the lights” on your way out of the country.